How long will it take to receive my order?

Once you place your order, we begin processing it immediately. Delivery typically takes 3–5 business days, depending on your location and the availability of our partner couriers. We're committed to getting your order to you as quickly and reliably as possible.

How to track my order?

If you’ve already placed an order, you should have received an email from us with your order details and tracking number. You can use that tracking number to check the status of your shipment on the courier’s official website.If you haven’t placed an order yet and would like assistance, or if you need help with tracking, you can reach out to us anytime.

I never got my order, what to do?

We’re sorry to hear that you haven’t received your order yet. To help us resolve this as quickly as possible, please reach out to us with your order details. You can contact us through the following channels:Email: boox@enabled.phWebsite: https://eink.ph/

Q: How long is the warranty for BOOX products?A: All new BOOX devices come with a 1-year standard warranty and a 7-day replacement guarantee starting from the date of purchase.Q: What does the BOOX warranty cover?A: The warranty covers all original components of the product. If the issue is due to a manufacturing defect, BOOX will repair, replace, or refund the item. A valid proof of purchase is required.Q: Is the warranty transferable?A: Yes! The warranty is transferable to future owners as long as the original proof of purchase is presented.Q: What is not covered by the warranty? A: The warranty does not cover:Improper use, operation, or unauthorized modificationLack of proper care or maintenanceNormal wear and tearRechargeable batteries (as these naturally degrade over time)Damage from accidents or misuseQ: Who handles the warranty claim?A: All claims must be made directly with BOOX. Customers should reach out to BOOX Support and provide their proof of purchase.

Frequently Asked Questions

BOOX Go Series

The new lightweight ePaper devices offer an enjoyable reading and note-taking experience on the go, fusing a minimalist and natural design philosophy and streamlined UI.

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